Privacy Policy
Last update: Wednesday, November 22, 2023
​
Law 25 on the Protection of Personal Information
​
In this privacy policy, the terms "we," "our," and "ours" refer to Les Industries Radisson Inc. ("Radisson"). This policy describes Radisson's practices regarding the processing of personal information of our employees, customers, suppliers, and visitors to our website (https://www.radissonindustries.com , the "Website"), as well as those who communicate with us by phone, internet, fax, or otherwise.
If you do not want us to collect or process your personal information as described in this statement, please refrain from providing it to us.
​
Radisson's Commitment to Privacy
​
"Personal information" refers to information that can be used to identify a person, either directly or indirectly. Information about a business and professional contact details collected and used to send commercial communications are generally not considered personal information.
At Radisson, we are committed to respecting the privacy of our customers and website visitors. Therefore, we have taken, and will continue to take, necessary measures to preserve the confidentiality of the personal information we have in our possession. Our person responsible for the protection of personal information oversees our privacy protection program. Their contact information is provided below.
This privacy statement explains: 1) how and why we collect personal information; 2) what we do with it; 3) the measures we take to ensure the security of access to this information; 4) how to access personal information about you, and 5) whom to contact if you have questions or concerns about our policies or practices.
1. Collection of Personal Information
​
a) Automatic Collection
We may automatically receive certain information when you interact with our website, emails, or online advertising. For example, we may know the type of internet browser or operating system you are using, your IP address, and the domain name of the website you just left. If your browser settings allow, we may also record certain data on your computer in the form of "cookies" or other tracking technologies. Cookies are small pieces of information stored on your computer that allow us to recognize it each time you visit the website. We may also use cookies to deliver content or save data (e.g., to save you from re-entering your password). If you wish, you can disable cookies by changing your internet browser settings; however, this setting may prevent you from fully using all or some of the website's features.
​
b) User-Provided Information
When you interact with Radisson, you may provide us with personal information, such as:
-
Your contact details (name, address, email, phone number, etc.) and information related to your professional activity (position, role, etc.) that we may use to respond to your inquiry, manage your record, or process your service request, if applicable; and
-
Your financial information (credit card number, bank details, etc.) necessary for processing and administering your record.
We may also collect information from you when you apply for a job at Radisson. In such cases, we will only ask for information necessary for the processing of your application (e.g., your contact information and resume) and will retain your information in accordance with applicable employee policies.
c) Social Media
We may invite you to engage with us through websites, extensions, and social networking applications operated by third parties. On these platforms, you may grant us access to information related to your social media account. We may use this information to verify your identity and personalize your experience on our website.
2. Use of Personal Information
In the course of our activities, we collect and use certain personal information about our customers and prospects, such as their contact details (name, address, email, and phone number), to process their requests, provide them with services, and understand their needs to better serve them. We use credit card and bank details to process payments. Finally, we may use your personal information to:
-
Respond to your inquiries and, at your request, forward them to a third party if you need their assistance;
-
Manage product and service requests and respond to them;
-
Process payment for your orders and invoices;
-
Fulfill regulatory or contractual obligations related to the services and products provided to you,
-
Identify you when you visit the website, collect data on website users, and improve our online services and website administration.
-
​
3. Disclosure of Personal Information
​
We disclose personal information internally, but only to individuals who reasonably need to know it to provide our services to you.
At the request of a member and with their consent, we may also connect them with a third-party provider as part of the programs we offer. In such circumstances, the personal information disclosed to the third party is limited to what is in our possession and needed to provide the services in question or facilitate your participation in the program.
We may disclose your personal information in the following cases:
-
If a law, regulation, search warrant, subpoena, or court order legally authorizes or compels us to do so;
-
If service providers assisting us in our activities need this information;
-
If disclosure is necessary to protect the security of website users or to detect and prevent fraudulent or unlawful behavior, or if required or permitted by law to protect our rights and those of our customers;
-
If we sell, transfer, or otherwise assign our business to an affiliated company, successor, heir, or third party;
-
If we have obtained your consent in advance (for example, we may ask for your permission to share your contact details with a partner whose offers may interest you; see above).
Except as described above, we are committed not to sell, rent, share, or disclose the personal information in our possession and not to make our customer list available to anyone without your consent.
​
4. Third Parties and Service Providers
​
We engage external stakeholders, such as information technology and credit card information processing service providers. Contractors we retain and our third-party service providers have a contractual obligation to maintain privacy policies and data security measures at least as strict as ours. Some of them store and process information outside your province or Canada, in locations where local authorities may have the right to access them. If you have questions about our use of third parties or the transfer of your information outside Canada, contact our person responsible for the protection of personal information (contact details provided below).
​
5. Retention Period of Personal Information
​
Personal information is retained only as long as necessary for the above-mentioned purposes. When no longer needed, we commit to destroying, deleting, or anonymizing it. The law may require us to retain part or all of the personal information for a period longer than we would consider necessary under other circumstances.
​
6. Accuracy of Personal Information
​
To ensure the accuracy, completeness, and timeliness of the personal information you have provided us, please update it and notify us of any errors.
​
7. Security Measures
​
We take technological, organizational, and physical precautions to protect the personal information in our possession against unauthorized use, consultation, disclosure, dissemination, loss, or unauthorized modification. This information will only be accessible to authorized employees who need it to fulfill their functions adequately, and access will be limited to information strictly necessary for the exercise of these functions. The same restrictions apply to our third-party service providers.
​
8. Access to Personal Information
​
Our customers have the right to access the personal information we hold about them. You can access your personal information by sending us a written request. We usually respond within 30 days, unless the processing of your request takes longer for reasons beyond our control, in which case you will be informed.
​
9. Questions and Complaints
​
The role of the person responsible for the protection of personal information is to ensure compliance with applicable privacy laws and this policy and to respond to questions, concerns, and complaints. At Radisson, this person is Pascale Carrier. Questions and comments can be addressed to her at the following coordinates:
​
Les Industries Radisson Inc., 136 Rue Léon-Vachon, Saint-Lambert-de-Lauzon, QC, G0S 2W0, Canada, attention Pascale Carrier.
We will respond to you promptly to inform you of any measures taken or planned in response to the raised issue or proposed idea. You can also file a complaint with the privacy commissioner of your province or the Office of the Privacy Commissioner of Canada (toll-free number: 1-800-282-1376).
​
10. Radisson Emails
​
We send emails to customers who consent to inform them about the products and services we offer. If you no longer wish to receive these messages, you can request the removal of your name from the mailing list by writing to us at info@industriesradisson.com or by clicking on the link at the bottom of our emails to unsubscribe. Please allow up to 10 business days for the processing of your request. Note that even if you remove your name from the list, we may still email you about your record or for any other purpose permitted by law.
​
11. External Links
​
Our website may contain links to external sites. This privacy statement applies only to personal information collected and used on our website or through it. We are not responsible for the content or activities of any other website accessible through the links we provide, nor for the privacy practices of a third party. We strongly recommend reading the privacy policy of that third party before disclosing personal information to them. That said, we aim to preserve the integrity of our website and welcome any feedback on linked external sites.
​
12. Modification of this Statement
​
We reserve the right to modify this privacy statement at any time. We will inform you of changes by indicating, at the beginning of the statement, the date of its last update. We encourage you to reread this statement to ensure you understand the use of the information you provide. Any changes to the privacy statement will apply to personal information collected before the effective date of the modified version of this statement as well as to information collected on or after that date.
​
Responsible Person
Pascale Carrier
1-866-889-9032 Ext. 1213